Lost the BOKUcard


Take care of your BOKUcard. If your BOKUcard is lost or stolen, then other persons might be able to access your personal data or to do some damage with this "stolen identity".

Lost or stolen BOKUcard

If your BOKUcard gets lost or stolen, please inform the Students registration office ("Studienservices") studienservices(at)boku.ac.at  as fast as possible and ask them to lock your BOKUcard.

Then you can get a new BOKUcard with the following procedure:

    • Go to a police station and get an official confirmation that you BOKUcard was lost or stolen ("Verlustmeldung" or "Diebstahlmeldung").
    • Go to the students registration office with the confirmation of the police, with an official personal id card with your picture on it: https://www.boku.ac.at/studienservices/ 
    • The students registration office will generate a new BOKUcard for you.
    • This new BOKUcard ist invalid. You have to activate your BOKUcard again, i.e. to make it valid for the current semester

    Broken BOKUcard

    If your BOKUcard does not work correctly any more:

    • Go to the students registration office with your old, broken BOKUcard: https://www.boku.ac.at/studienservices/
    • The students registration office will generate a new BOKUcard for you. You have to return the old, broken card, and you get the new BOKUcard.
    • This new BOKUcard ist invalid. You have to activate your BOKUcard again, i.e. to make it valid for the current semester.

    Reissuing fee

    The replacement of the BOKUcard will incur a fee of € 20,-.