Incorrect payment


Incorrect payment

It can take between two and ten working days for payment to be received and the new balance to be displayed at BOKUonline. If your new balance has not been displayed after 10 days, it means that your payment has failed.  Review your information (semester payment information according to BOKUonline, payment amount…) and follow the steps listed below.

Incorrect payments cannot be assigned to their respective student accounts at the University of Natural Resources and Life Sciences. As a result, your new or continuing enrolment will expire.

What counts as incorrect payment?

The following can result in incorrect payment:

  1. The semester payment information is incorrect, incomplete, or was entered incorrectly
  2. Semester payment information from the wrong semester was used
  3. A cash payment was made
  4. The payment information was used but errors occurred
  5. The payment amount was incorrect (too much/too little)
  6. Outdated account information was used

Option 1: incorrect or incomplete semester payment information

Did you forget to enter the semester payment information, enter the wrong semester payment information, or enter the semester payment information incorrectly (e.g. in the field “reason for payment”?  

If so, your payment cannot be assigned to your student account and will be posted back to the transferring account.
This return transfer can result in fees being deducted from the transferring account!

Option 2: Semester payment information from the wrong semester was used

Did you accidentally use the semester payment information from another semester? 

If so, your payment cannot be assigned to your student account and will be posted back to the transferring account.
This return transfer can result in fees being deducted from the transferring account!

Option 3: A cash payment was made

When a payment is made in cash without the original payment slip, semester payment information is often not passed along.

If this is the case, your payment cannot be assigned to your student account and will be posted back to the transferring account.
This return transfer can result in fees being deducted from the transferring account!

Option 4: the payment information was used but errors occurred

Was the payment information used but receipt of payment has not been posted on BOKUonline after two to ten working days? 

Possible reasons for this error are

  • Payment made at self-service terminals at the bank
  • The bank teller did not pass on the semester payment information

If this is the case, your payment cannot be assigned to your student account and will be posted back to the transferring account.
This return transfer can result in fees being deducted from the transferring account!

Option 5: The payment amount was incorrect (too much/too little)

If you made a payment in excess of the amount due, the difference will be refunded by the university upon request.
If you did not pay the full amount due, you will have to pay the difference at the study services with a debit card before the end of the grace period. If the amount has not been paid within the enrolment period (general enrolment period and grace period) your enrolment status, along with all other related claims (family allowances, student aid, etc.) will be revoked.

Option 6: Outdated account information was used

As announced, there will be a new bank account for the payment of tuition/student union fees as of summer semester 2016.  If you use outdated account information, payment will be returned to the transferring account.